Legmark Website Terms and Conditions
Last updated: April 2026
Welcome to our website. These Terms and Conditions (“Terms”) govern your use of legmark.com (the “Website”) and any purchase you make of digital products through the Website. By browsing the Website you agree to comply with the website-use provisions in Part B. By placing an order for any digital product through the Website you agree to be bound by the provisions in Part C in addition to those in Part B. If you do not agree with these Terms, please do not use the Website or place an order.
About us. The Website is operated by Legmark Ltd (“Legmark”, “we”, “us” or “our”), a company registered in England and Wales under company number 10513488 with its registered office and principal place of business at No.1 F32, Alderley Park, Mereside, Macclesfield, Cheshire, SK10 4TG. Our VAT registration number is 262688178. You can contact us by email at hello@legmark.com or by phone on 0161 818 8448.
Other terms that apply. Our Privacy Policy (https://legmark.com/privacy-policy/) and Cookie Policy describe how we handle personal data and cookies and form part of these Terms. If you also use the Legmark Dashboard at https://reports.legmark.com, your use of the Dashboard is governed by the separate Legmark Terms of Service available at that site.
PART A – INTERPRETATION
A.1 Definitions. In these Terms: “Business Buyer” means any person purchasing a Digital Product wholly or mainly for purposes relating to that person’s trade, business, craft or profession; “Consumer” has the meaning given in section 2(3) of the Consumer Rights Act 2015, namely an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession; “Digital Product” means any digital report, survey, guide, data product or other downloadable item offered for sale on the Website; “Order” means an order placed by you through the Website to purchase a Digital Product.
A.2 How we may change these Terms. We may amend these Terms from time to time by posting the updated version on the Website. The amended Terms will apply from the date they are posted, save that the Terms applicable to any Order you have already placed will be those in force at the time the Order was accepted by us.
PART B – USE OF THE WEBSITE
B.1 General. The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
B.2 Cookies. This Website uses cookies to monitor browsing preferences and improve your experience. Please see our Cookie Policy for full information on the cookies we use and how to manage them.
B.3 Accuracy of content. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Nothing in this clause limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under English law.
B.4 Use at your own risk. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable to the fullest extent permitted by law. It is your responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
B.5 Intellectual property. This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, text, photographs and any underlying source code. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms.
B.6 Trade marks. All trade marks reproduced on this Website which are not the property of, or licensed to, the operator are acknowledged on the Website.
B.7 Unauthorised use. Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
B.8 Links to other websites. From time to time this Website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we have no responsibility for the content of any linked website.
PART C – PURCHASES OF DIGITAL PRODUCTS
This Part C applies to any purchase of a Digital Product through the Website. By placing an Order you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.
C.1 Information about Digital Products. We take reasonable care to ensure that the descriptions, illustrations and prices of Digital Products on the Website are accurate at the time of publication. However, we do not warrant that any description is exhaustive or free from error and the actual Digital Product you receive may differ in non-material respects from any sample pages, screenshots or summaries shown on the Website. The Digital Product is provided in PDF format and is designed to be read on standard desktop and mobile devices; it is your responsibility to ensure that you have suitable hardware, software and an internet connection to download and view the Digital Product.
C.2 How a contract is formed. When you place an Order through the Website, you make an offer to purchase the relevant Digital Product on these Terms. We will acknowledge receipt of your Order by email; this acknowledgement does not constitute acceptance of your Order. A binding contract between you and Legmark is formed only when we send you an email confirming the Order and providing access to the Digital Product (the “Order Confirmation”). If we are unable to accept your Order – for example, because the Digital Product is no longer available, because we have identified a pricing or description error, or because we are unable to verify your payment – we will inform you by email and we will not charge you for the Order.
C.3 Price and VAT. The price of each Digital Product is as displayed on the Website at the time you place your Order. Prices on the Website are stated exclusive of VAT, and VAT will be added at the prevailing rate (currently 20%) at checkout where applicable. The total price you will pay (inclusive of VAT and any other applicable taxes) will be displayed before you confirm your Order. We take reasonable care to ensure prices are correct, but in the event of an obvious pricing error we will contact you before processing the Order and you will have the option to confirm the Order at the correct price or cancel it.
C.4 Payment. Payment is taken at the time you place your Order. We accept payment by the methods displayed at checkout. Payments are processed by Stripe Payments Europe, Limited and/or its affiliates (“Stripe”) and your use of Stripe is subject to Stripe’s terms of service and privacy policy, available at https://stripe.com/legal. We do not store your full payment card details. By submitting your payment information you authorise Legmark (via Stripe) to charge your chosen payment method for the total amount of your Order.
C.5 Delivery. Digital Products are delivered electronically. Following Order Confirmation, you will receive an email containing a link to download the Digital Product, or the Digital Product will be made available within your account on the Website or the Legmark Dashboard, as applicable. Delivery is normally instant; in the rare event of a technical issue, we will use reasonable efforts to make the Digital Product available to you as soon as possible. It is your responsibility to download and store a copy of the Digital Product; we are not obliged to provide ongoing access to previously purchased Digital Products and we may withdraw a Digital Product from sale at any time without affecting Orders already accepted.
Cancellation and refunds
C.6 Business Buyers. If you are a Business Buyer, no statutory right of cancellation applies and all Orders are final. Save where required by law or where Legmark agrees otherwise at its sole discretion, all amounts paid for a Digital Product are non-refundable once the Order has been accepted.
C.7 Consumers – right to cancel and waiver. If you are a Consumer, you would normally have a right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your Order within 14 days of the date of the Order Confirmation and receive a full refund. However, that right of cancellation is lost in respect of digital content (such as a Digital Product) that is supplied immediately if, before the supply begins, you (a) expressly consent to the supply of the Digital Product beginning before the end of the cancellation period and (b) acknowledge that you will lose your right to cancel once the supply has begun. By ticking the relevant box at checkout (or by clicking the button to confirm and pay where you are clearly informed of these consequences), you give the consent and acknowledgement described above and you agree that, once you have downloaded or otherwise accessed the Digital Product, you will not be entitled to cancel the Order or receive a refund.
C.8 Refunds in other circumstances. Where a refund is due (for example, where we are unable to deliver a Digital Product, where you cancel before downloading or accessing the Digital Product (Consumers only), or where a refund is otherwise required by law), the refund will be made via the original payment method within 14 days of the date on which we accept that a refund is due.
C.9 Faulty Digital Products. If you are a Consumer and a Digital Product does not conform with the description on the Website, is not of satisfactory quality, or is not fit for purpose, your statutory rights under the Consumer Rights Act 2015 (including the right to repair, replacement, price reduction or refund as appropriate) are not affected by these Terms. Please contact us at hello@legmark.com setting out the problem and we will work with you to resolve it.
Licence and use of Digital Products
C.10 Licence. Subject to your payment in full of the price of the Digital Product and your continued compliance with these Terms, Legmark grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to download, store and use the Digital Product solely for your own internal business purposes (or, if you are a Consumer, for your own personal, non-commercial use). Where you have purchased on behalf of a firm, business or other organisation, the licence extends to use by your colleagues within that organisation, but does not permit external distribution.
C.11 Restrictions. You may not, and may not permit any third party to: (a) reproduce, republish, redistribute, resell, rent, lease, transfer, sublicense, share, host on any public-facing system, or otherwise make the Digital Product (in whole or in part) available to any person outside the organisation on whose behalf the purchase was made; (b) remove, alter or obscure any proprietary notices, trade marks, copyright notices, watermarks or attributions contained within or applied to the Digital Product; (c) use the Digital Product, in whole or in part, to train, develop, fine-tune, evaluate or improve any machine learning model, large language model, artificial intelligence system or similar technology; (d) extract, scrape or otherwise compile the underlying data from the Digital Product for the purpose of creating a derivative or competing product; or (e) use the Digital Product in any manner that is unlawful or in breach of these Terms. You may quote short, attributed excerpts from a Digital Product in your own internal and client-facing communications, provided that the source is clearly credited to Legmark.
C.12 Ownership. Legmark and its licensors retain all right, title and interest in and to the Digital Products and all intellectual property rights in them. Except for the limited licence expressly granted in clause C.10, no rights are granted to you in respect of the Digital Products by implication, estoppel or otherwise.
Liability
C.13 Nature of Digital Products. Digital Products are provided for general informational and research purposes only. They do not constitute legal, financial, regulatory or other professional advice and should not be relied upon as such. You should seek independent professional advice before taking any decision or action based on the contents of a Digital Product.
C.14 Liability – Business Buyers. If you are a Business Buyer, our total aggregate liability to you arising out of or in connection with these Terms or the supply of any Digital Product, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the greater of (a) £100 and (b) the price paid by you for the Digital Product giving rise to the claim. We shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data, business or anticipated savings. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
C.15 Liability – Consumers. If you are a Consumer, nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by sections 34 to 36 of the Consumer Rights Act 2015 (description, satisfactory quality and fitness for purpose of digital content); or (d) any other liability that cannot lawfully be limited or excluded. Subject to the foregoing, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.
General
C.16 Complaints. If you have a complaint about a Digital Product or any aspect of your purchase, please contact us in the first instance at hello@legmark.com. We will acknowledge your complaint within five business days and use reasonable efforts to resolve it promptly.
C.17 Events outside our control. We will not be liable for any failure or delay in performing our obligations under these Terms that is caused by events outside our reasonable control, including (without limitation) failures of third-party providers (including Stripe), communications failures, cyber-attacks, denial of service attacks, governmental action, war, acts of terrorism, fire, flood or other acts of God.
C.18 Severability. If any provision of these Terms is found to be invalid, unenforceable or illegal, the remaining provisions will continue in full force and effect.
C.19 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in whole or in part without restriction.
C.20 Entire agreement. These Terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and Legmark in respect of your use of the Website and any purchase of a Digital Product, and supersede any previous agreement, understanding, representation or arrangement between us in respect of the same subject matter.
C.21 Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, save that if you are a Consumer resident in another part of the United Kingdom you may also bring proceedings in the courts of the part of the United Kingdom in which you reside.
C.22 Contact. If you have any questions about these Terms or your purchase, please email us at hello@legmark.com or write to us at Legmark Ltd, No.1 F32, Alderley Park, Mereside, Macclesfield, Cheshire, SK10 4TG.